Refund policy

Nula Wellness Refund Policy

30-Day Returns

We hope you love your Nula Wellness order. If you change your mind, you may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unused, in its original condition and, where possible, in its original packaging. You will also need your order number or other proof of purchase.

To request a return, please contact us at mquimby888@outlook.com before sending anything back.

Once your return has been approved, we will provide instructions on where and how to return your item. Unless the item is faulty, damaged or incorrect, return postage costs are the responsibility of the customer.

Items returned without contacting us first may not be accepted.

Damaged, Faulty or Incorrect Items

Please check your order when it arrives.

If an item is damaged, faulty or you have received the wrong product, please contact us as soon as possible at mquimby888@outlook.com.

Please include your order number, a description of the issue and photographs of the item and packaging where appropriate.

If the item is confirmed as faulty, damaged or incorrect, we will arrange an appropriate replacement or refund and cover reasonable return costs where required.

Items That Cannot Normally Be Returned

For hygiene and safety reasons, certain items may not be eligible for a change-of-mind return once they have been opened, used or unsealed.

This may include:

Opened or used personal-care products
Used candles, wax melts or room sprays
Products that have been damaged after delivery
Personalised or made-to-order items
Gift cards

Some fragranced or liquid products may also be subject to specific postal or courier restrictions when being returned. Please contact us before attempting to return these products.

Your statutory rights are not affected. This means that if an item is faulty, damaged or not as described, you may still have rights even where it would not normally qualify for a change-of-mind return.

Sale Items

Sale or promotional items may be returned in accordance with this policy unless clearly stated otherwise at the time of purchase.

Your statutory rights in relation to faulty or misdescribed goods are not affected.

Exchanges

We do not currently process direct exchanges.

If you would like a different product, scent or vessel colour, the simplest option is to return the eligible item for a refund and place a new order for your preferred product.

Refunds

Once we receive your return, we will inspect the item and let you know whether the refund has been approved.

Approved refunds will be returned to the original payment method used for your order.

Please allow approximately 5–10 working days after your refund has been processed for the funds to appear in your account. Processing times vary between banks and payment providers.