Delivery & Returns

We hope you love your Nula Wellness order and that it reaches you in perfect condition.

If something isn’t quite right, we’re here to help. This policy explains our delivery and returns process. Your statutory rights are not affected.

Delivery

We aim to prepare and dispatch all orders as quickly as possible.

Please allow approximately 2–4 working days for UK delivery, subject to stock availability and courier services.

During particularly busy periods, such as Christmas, Black Friday or promotional launches, delivery may take a little longer than usual. We recommend ordering early if you need your items by a specific date.

Once your order has been dispatched, delivery times are handled by the courier and may occasionally be affected by circumstances outside our control.

If you have any concerns about your delivery, please contact us and we will be happy to help.

Returns

We hope you are completely happy with your Nula Wellness purchase. However, if you change your mind, you may return eligible items within 30 days of receiving your order.

To qualify for a return:

Items must be unused and in their original condition.
Products must be returned in their original packaging where possible.
Items must not be damaged after delivery.
Candles, wax melts, room sprays and other products must not have been used, burned or opened where doing so would make the item unsuitable for resale.

Please contact us before sending your return so that we can provide the appropriate return instructions.

Unless an item is faulty, damaged or incorrect, customers are responsible for the cost of returning the item.

Faulty, Damaged or Incorrect Items

Every Nula Wellness order is carefully checked before dispatch.

If your order arrives damaged, faulty or you receive an incorrect item, please contact us as soon as possible after delivery.

Please include:

Your order number
A description of the problem
Clear photographs of the item and packaging where applicable

We will arrange an appropriate replacement or refund where necessary.

Refunds

Once your returned item has been received, we will inspect it and let you know whether your refund has been approved.

Approved refunds will be issued to the original payment method used when placing your order.

Please allow approximately 5–10 working days for the refund to appear in your account after it has been processed. Processing times can vary depending on your bank or card provider.

Original delivery charges are not normally refundable where you have simply changed your mind, unless required by your statutory rights.

Items that have been used, damaged after delivery, or returned outside the applicable return period may not be eligible for a refund.