Privacy policy

Last updated: August 23, 2026

PRIVACY POLICY

Last updated: 2 September 2026

At Nula Wellness, we take your privacy seriously.

PRIVACY POLICY

Last updated: 2 September 2026

At Nula Wellness, we take your privacy seriously.

This Privacy Policy explains how MI:Q-Skin trading as Nula Wellness (“Nula Wellness”, “we”, “us” or “our”) collects, uses and protects your personal information when you visit www.nulawellness.com, place an order, contact us, subscribe to marketing or otherwise interact with us.

For the purposes of UK data protection law, MI:Q-Skin trading as Nula Wellness is the data controller responsible for the personal information described in this policy.

1. CONTACT DETAILS

MI:Q-Skin trading as Nula Wellness
1 Stanley Square
Stalybridge
SK15 1SR
United Kingdom

Website: www.nulawellness.com
Email: mquimby888@outlook.com

If you have questions about this Privacy Policy or how we use your personal information, please contact us.

2. INFORMATION WE COLLECT

Depending on how you interact with Nula Wellness, we may collect:

Information you provide

This may include:

  • Your name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Order and purchase information

  • Account information

  • Messages and enquiries

  • Reviews and feedback

  • Marketing preferences

Payment information

Payments are processed through Shopify and/or the payment provider selected during checkout.

We do not normally receive or store your complete payment-card details ourselves.

Information collected automatically

When you use our website, we may automatically collect:

  • IP address

  • Browser and device information

  • Pages visited

  • Referring website

  • Date and time of visits

  • Website interactions

  • Cookie preferences

This information may be collected through cookies and similar technologies.

Please see our Cookie Policy for further information.

3. HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Process and fulfil orders

  • Take and manage payments

  • Arrange delivery

  • Send order confirmations and updates

  • Provide customer service

  • Process returns and refunds

  • Maintain customer accounts

  • Prevent fraud and misuse

  • Improve our website and products

  • Understand how customers use our website

  • Maintain business and accounting records

  • Comply with legal obligations

  • Send marketing where permitted

  • Manage reviews, promotions or competitions

  • Establish or defend legal claims

4. LAWFUL BASES FOR PROCESSING

Under UK data protection law, we must have a lawful basis for using personal information.

Depending on the circumstances, we may rely on:

Contract

We use personal information where necessary to fulfil an order or take steps requested by you before entering into a contract.

Legal obligation

We may process information where required for tax, accounting, regulatory or other legal purposes.

Legitimate interests

We may use information where necessary for our legitimate business interests and where those interests do not override your rights.

This may include:

  • Operating and improving our website

  • Providing customer service

  • Preventing fraud

  • Maintaining business records

  • Understanding how customers use our website

Consent

We may rely on consent for activities such as certain marketing communications and non-essential cookies.

Where we rely on consent, you can withdraw it at any time.

5. ORDERS AND PAYMENTS

When you place an order, we use your information to:

  • Process your purchase

  • Take payment

  • Confirm your order

  • Arrange delivery

  • Contact you about your purchase

  • Handle returns and refunds

  • Meet legal and accounting requirements

Our online store is hosted by Shopify.

Shopify and payment providers may process personal information in accordance with their own privacy policies and applicable laws.

6. WHO WE SHARE INFORMATION WITH

We do not sell your personal information.

Where necessary, information may be shared with trusted organisations that help us run Nula Wellness, including:

  • Shopify

  • Payment providers

  • Delivery and courier companies

  • Website and technology providers

  • Email and marketing platforms

  • Analytics providers

  • Professional advisers

  • Fraud-prevention providers

  • Regulators or authorities where legally required

We only share information reasonably necessary for the relevant purpose.

7. MARKETING

If you choose to receive marketing from Nula Wellness, we may send information about:

  • New products

  • New scents

  • Offers

  • Promotions

  • Product launches

  • Nula Wellness news

You can unsubscribe at any time using the unsubscribe link provided in marketing emails or by contacting:

mquimby888@outlook.com

Unsubscribing from marketing does not affect essential communications concerning an order you have placed.

8. COOKIES

Our website uses cookies and similar technologies.

Some cookies are necessary for the website and checkout to operate.

Other cookies may be used for:

  • Analytics

  • Personalisation

  • Marketing

  • Measuring website performance

Where consent is required for non-essential cookies, we will ask for your permission.

You can manage your preferences through the cookie controls available on our website.

Please see our Cookie Policy for further information.

9. INTERNATIONAL DATA TRANSFERS

Some organisations that provide services to Nula Wellness may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by law.

These may include approved contractual safeguards or transfers to countries recognised as providing adequate data protection.

10. HOW LONG WE KEEP INFORMATION

We keep personal information only for as long as reasonably necessary.

How long information is retained may depend on:

  • Why it was collected

  • The type of information

  • Whether you have an account

  • Legal and tax requirements

  • Accounting requirements

  • Fraud-prevention requirements

  • Whether information is required to resolve a dispute

Order and transaction records may be kept for the period required by applicable tax and accounting laws.

Marketing information may be retained until you unsubscribe or withdraw consent.

When information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

11. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, you may have the following rights.

Right of access

You may ask us for a copy of personal information we hold about you.

Right to rectification

You may ask us to correct inaccurate or incomplete information.

Right to erasure

In certain circumstances, you may ask us to delete your personal information.

Right to restrict processing

In certain circumstances, you may ask us to restrict how your information is used.

Right to object

You may object to certain uses of your information.

You have the right to object to the use of your personal information for direct marketing.

Right to data portability

In certain circumstances, you may request information you provided to us in a commonly used machine-readable format or ask for it to be transferred to another organisation.

Right to withdraw consent

Where processing relies on your consent, you may withdraw that consent at any time.

Not every right applies in every situation.

We may need to confirm your identity before responding to a request.

You will not normally be charged for exercising your data protection rights.

To exercise your rights, contact:

mquimby888@outlook.com

12. COMPLAINTS

If you have concerns about how we handle personal information, please contact us first so that we have an opportunity to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO).

Further information is available at www.ico.org.uk.

13. SECURITY

We use reasonable technical and organisational measures to protect personal information from:

  • Loss

  • Misuse

  • Unauthorised access

  • Unauthorised disclosure

  • Alteration

  • Destruction

No online system can guarantee complete security.

If you have an account, you are responsible for keeping your login details confidential.

14. THIRD-PARTY WEBSITES

Our website may contain links to websites operated by third parties.

We are not responsible for their privacy practices or content.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. CHILDREN'S PRIVACY

Nula Wellness products and services are intended primarily for adult customers and are not specifically directed at children.

We do not knowingly seek to collect personal information from children for marketing purposes.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation.

16. AUTOMATED PROCESSING

We do not currently make decisions about customers based solely on automated processing where those decisions produce legal or similarly significant effects.

Automated systems may nevertheless be used for routine ecommerce purposes such as:

  • Payment processing

  • Fraud prevention

  • Website security

  • Checkout functionality

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to:

  • Nula Wellness

  • Our website

  • The services we use

  • Applicable laws and regulations

The latest version will always be published on this page.

18. CONTACT US

If you have questions about this Privacy Policy, want to exercise your data protection rights or wish to raise a privacy concern, contact:

MI:Q-Skin trading as Nula Wellness
1 Stanley Square
Stalybridge
SK15 1SR
United Kingdom

Email: mquimby888@outlook.com
Website: www.nulawellness.com

Last updated: 2 September 2026